Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to Aksara United Management Sdn Bhd to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by Aksara United Management Sdn Bhd
As an ICT Solution Provider, We at AKSARA UNITED MANAGEMENT SDN BHD consistently strive to provide excellent service to our clients in delivering Management and Personal Development Services, Professional Best Practice , IT Technical Consulting & services, Business Application Development & Government Incentive Schemes.
Our expertise range from Microsoft Technologies, Cisco Networking, Amazon Website Services (AWS), Comptia Certification, JAVA, Sun Solaris Linux/Unix, Oracle, Security , Programming Languages, Web Development. Mobile Content Development , Digital Marketing Courses, and other cutting edge technologies.
​AKSARA UNITED MANAGEMENT SDN BHD training centre is located at the heart of Kuala Lumpur with a well equipped state of the art IT equipment which allows our clients to have maximum hands-on practice. Our classrooms are also comfortably furnished with multi-platform, networked computers, integrated softwares & fully functional data centre with multiple arrays of real servers for our participants in order to expose themselves in relevant industries. In our endeavour to ensure all attendees fully understand and are able to use the new knowledge acquired, post class support or courses attended is made available via e-learning assistance & mentoring session.
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